Is it time to break up with your prescribing tool?

With our quiz, you can reflect on whether your team is ready for something new.

While intended to enhance efficiency, digital prescriptions haven’t yet relieved prescribers and their admin teams of tedious manual work:

• They still have to sit on the phone to identify and transfer prescriptions to in-stock pharmacies.
• They still have to reenter data because the prescribing tool isn’t directly integrated with the EMR or partner pharmacies.
• They still have to spend “pajama time” triaging pharmacy issues for patients, who are worried about delayed medications.

Providers try to manage the pains of the "status quo," often without realizing the unsustainable burden they carry–and without realizing that solutions do exist to alleviate such burdens.

To evaluate whether you–or someone you know–has reached a breaking point with Rx issues, you can review the self-reflection quiz below.

Disclaimer: It might make you realize that you deserve better.

🔎 Self-Reflection Quiz: Are you ready for a breakup with your prescribing tool?

(Subtext: Does Photon stand a chance?)

Instructions: Give yourself 1 point for every statement you agree with.

1. You don’t want the Rx to enter an abyss after the point-of-prescribing.
   1. Photon gives patients ownership of their Rx and visibility into their Rx status via text and a secure mobile webpage. Like this.
2. You want patients to avoid negative experiences with getting their medications fulfilled.
   1. That’s the whole reason we started Photon in the first place. 😊 Photon customers appreciate this too:

“With our previous tool, we dealt with difficulties managing prescription issues for patients after they were written. With Photon, we can offer a better patient experience.” - Blueberry Pediatrics

3. Your prescribers don’t like your tool’s UX and worry about “death by 1000 clicks.”
   1. Photon’s prescribing workflows are intuitive for prescribers. And we’re not the ones just saying that.

“Our previous tool was time-consuming for our providers. We had limited ability to improve the prescribing experience, and systems often broke.

With Photon, we’re able to own the experience – this enables us to retain more data, have more insight into our provider workflows, and, ultimately, improve speed to prescription.” - Measured

With the embed integration, your prescribers won’t need to click out of the EHR to prescribe. Plus, they can use templates for 1-click prescribing.

4. Your prescribers have contacted you in a panic that they couldn’t prescribe due to hours-long system downtimes at… not-so-convenient times.
   1. The longest downtime we’ve had was 1 hour. ⏰

“With our previous tool, we dealt with hours of system downtime. With Photon, we can avoid these disruptions." - Blueberry Pediatrics

5. If you have a custom-built EMR: Integrating with your current prescribing tool felt more cumbersome than you expected.
   1. Integrating with Photon requires minimal usage of our APIs–by exposing our API through the lens of GraphQL, we can provide a more integrator-friendly experience. While we heard some customers had to make 75 API calls to get started, Photon has a consolidated approach that allows you to get started with just a single call.
6. You don’t want to keep calling pharmacies and redoing admin work if your patients need pharmacy transfers and face issues like missing prescriptions, out-of-stock medication, pharmacy closures, and more.
   1. We take care of all of that. Learn how Photon offloaded that work for NormanMD (Austin Regional Clinic), Measured, Found, and Sesame.
7. You wish you had personalized vendor support.
   1. We developed customizations in response to customer needs numerous times. We are invested in partnering with you on innovations for the long run.

"Our partnership feels like we're one team working toward the same goals, and we're excited to continue to grow with them.” - Found

8. You’re tired of being left on read by your vendor, waiting days for a response to your ticket, even though you had urgent issues to resolve.
   1. Many customers noted that they have experienced “near instant” resolution to issues with Photon. (It’s because we’re chronically online and readily available over Slack or email.)

Now, add your points and evaluate your score:

• If you scored a 0-2: Fine, you can stay in your tenuous relationship with your current tool.
• If you scored 3+: We see that you’re done tolerating the pain. 👀 You're ready for a change.

Next Steps

We understand—you might need some time to call it quits with your current tool.

Think about it, then come back to us. We’re 100% ready to be your long-term, reliable partner, should you be on the market for a new vendor that can lift your burdens and make your prescribers, patients, and clinical support teams happy.