How Measured Saved 30% on Operational Costs By Simplifying Prescription Workflows with Photon

“With Photon, we could simplify the provider experience, improve the patient experience, and reduce significant operational overhead. It’s a great product with solid value.” - Monji Dolon, CEO & Founder of Measured

Measured brings affordable healthcare to millions of people living with obesity, offering personalized treatment plans, a dedicated virtual care team, and accessible GLP-1 weight loss medications.

By leveraging Photon, Measured:

• Reduced time to send a prescription from 1-2 minutes to 5 seconds. After a thorough patient consultation assessing medication needs, providers could stay within the custom EHR to prescribe within two clicks.
• Cut 30% of operational costs to provide care. By lowering costs associated with providing care, Measured could pass on cost savings to patients.
• Reallocated 40 hours weekly of manual work to patient retention initiatives. With Photon’s mail-order integrations, its support team could prioritize white-glove experiences for its growing patient base instead of submitting forms for prescriptions.

We are excited to continue innovating with Measured to enable seamless and delightful experiences for its providers and patients.

Opportunity: Measured needed to address painful prescribing workflows and growing operational challenges with medication fulfillment.

“DoseSpot was time-consuming for our providers. We had limited ability to improve the prescribing experience and systems often broke.” - Sophie Corwin, Head of Operations at Measured

Because DoseSpot’s ePrescribe functionality couldn’t be integrated into Measured’s custom EHR, prescribing medication was tedious. Navigating out of the EHR, providers had to open DoseSpot separately, search for the patient, and manually enter pharmacy and prescription information once more.

The extra few minutes these steps required resulted in providers dedicating several hours per month to data re-entry. This also caused more human error in prescription or pharmacy information, which led to re-work by providers and avoidable delays in medication for patients.

While Measured wanted to solve this issue, DoseSpot didn’t offer Measured the control to improve the prescribing experience directly.

Finally, Measured’s patient support team spent nearly 40 hours weekly completing forms to submit mail-order pharmacy prescriptions, as Measured did not have direct integrations with these pharmacies.

Given ongoing growth in patients served and prescription volume, the increasing operational overhead felt unsustainable. Plus, it diverted the support team’s attention from patient satisfaction initiatives.

Thus, to prevent overwhelming burdens on its provider and support teams, Measured searched for a solution that would simplify the prescribing experience, expedite mail-order pharmacy prescriptions, and minimize delays in medication fulfillment for patients.

Solution: Measured adopted Photon’s customizable prescribing experience and intuitive patient experience.

“We wanted to make the provider experience as smooth as possible. With Photon, clinicians can send prescriptions in two clicks without leaving our EHR.” - Monji Dolon, CEO & Founder of Measured

Measured’s team integrated Photon into its custom-built EHR, leveraging its customizable ePrescribe functionality to simplify the prescribing workflow to just two clicks.

As a result, Measured providers were relieved of the mental load and inconvenience of re-entering data in DoseSpot.

Measured also enjoyed the agency to improve the provider workflow.

“With Photon, we’re able to own the experience – this enables us to retain more data, have more insight into our provider workflows, and, ultimately, improve speed to treatment.” - Sophie Corwin, Head of Operations at Measured

Whether a retail or mail-order pharmacy later fulfills the medication, providers spend around 5 seconds on the computer to prescribe.

After providers submit the prescription, Photon enables an automatic text–with a secure link containing the prescription–to be sent to patients.

If a mail-order pharmacy partner should fulfill the medication, Photon’s mail-order integrations ensure such partners receive these prescriptions smoothly.

If a retail pharmacy can fill the medication, patients can open the secure link they received via text to compare and select pharmacy locations.

Photon confirms stock status and a ready-by time with the pharmacy, keeping patients in the loop on these updates. Photon also supplements Measured’s communications on insurance needs for branded GLP-1 prescriptions, notifying patients of possible delays.

For issues like out-of-stock treatments or pharmacy closures, patients can open the secure link to reroute their prescription to a new pharmacy–without contacting their provider. If questions arise, they can rely on Photon’s 24/7 text support.

Results: Measured resolved prescribing inefficiencies for its providers and support teams, saving costs while improving patient experience.

Measured providers reduced time-to-prescribe by 90%, contributing to a 30% reduction in operational costs.

“Because we could streamline provider workflows into one platform, we were able to reduce operational costs associated with providing care by 30%.” - Sophie Corwin, Head of Operations at Measured

With Photon, Measured consolidated its provider workflow into one intuitive interface, removing its dependency on DoseSpot, an external platform.

Prescribing then transformed from a 1-2 minute ordeal to an easy, 5-second exercise.

Because providers navigated prescribing and other administrative tasks with greater efficiency, Measured could reduce the cost of providing care by 30%. As a result, Measured experienced increased margins and could pass on these cost savings to patients.

With Photon’s mail-order integrations, Measured eliminated 40 hours per week of manual work for its support team.

After integrating with Photon, Measured no longer needed its support team to dedicate 40 hours weekly to manual mail-order prescription submissions. Such prescriptions were now sent by providers at the click of a button.

Its support team could reallocate that time to prioritize patient satisfaction and retention initiatives, driving more supportive experiences for Measured patients.

And, given the time-savings, Measured maintained the size of its support team while the number of patients served—and prescriptions routed to mail-order pharmacies—increased.

Measured offered more supportive experiences for patients on their weight loss journeys.

“We are high-touch with our patients to ensure the best care—having visibility into medication status helps us serve patients better.” - Monji Dolon, CEO & Founder of Measured

Seeing patient medication status with Photon, Measured’s team felt informed while supporting each patient’s treatment journey, especially for those navigating multiple injections of GLP-1s for the first time.

And, because Photon helped to eliminate data re-entry in the prescribing workflow, Measured has seen the number of pharmacy and prescription errors drop; thus, patients have experienced fewer delays in filling medication and felt more satisfied with their experience with Measured.

Finally, Photon has helped Measured patients find in-stock GLP-1 medications—if Photon discovered that the first pharmacy ran out of stock, patients had the agency to re-route the prescription to another pharmacy on their phone, without wasting a trip to the pharmacy.

With visibility and ownership of their prescriptions, patients have felt empowered as they continue their weight loss programs with Measured.

Photon and Measured continue to innovate on patient-centered experiences.

“Photon’s team has been responsive and hands-on, which we appreciate.” - Monji Dolon, CEO & Founder of Measured

Besides quickly resolving issues that Measured has surfaced, Photon has maintained a 99.999% uptime, ensuring nearly zero disruptions. Photon also aims to develop new features that were requested to enhance Measured’s patient or provider experiences.

As Measured brings its impactful, medication-assisted weight loss programs to millions of Americans, Photon is proud to support smooth prescription fulfillment and intuitive prescribing for its team.

We at Photon share Measured’s commitment to enabling affordable healthcare. We are excited to partner on improving patient experiences, medication access, and transparency in prescriptions in the years to come.

➡️If you think your organization could benefit from Photon, contact our Sales team at sales@photon.health. We look forward to exploring the opportunity together.